Privacy Policy

La Bicicletta is 100% committed to safeguarding your privacy online. Ensuring the security of your personal information is an important part of our job, and we strive to protect any personal information you may provide us. If we ask you to provide any personal information, we will tell you the purposes for which we intend to use that information. Your personal information is not lent or sold to anyone for any purpose. The following policy explains how your personal information will be treated as you make full use of the website. This web site contains links to other sites and advertisements. This privacy statement only applies to information collected by our web site. We are not responsible for the privacy practices and policies of these third parties.

At an aggregate site usage level we record information about the pages viewed by all of our website visitors. This data includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time, and number of clicks.

We use this data, in aggregate form, to compile statistics and reports for La Bicicletta's use, and improve the online experience for all visitors.

1. How are changes to the Privacy Policy communicated?

This policy may change from time to time so please check back periodically. If we decide to change the policy at any time we commit to posting it on our home page and corporate information page so that you can understand the changes we have made, as well as, what types of information we are collecting, how we store it, how we use it and under what, if any circumstances we will disclose it.

Notices may also be posted in our store and sent by email. All changes will remain in compliance with federal and provincial privacy legislation.

2. What personally identifiable information does La Bicicletta collect?

The La Bicicletta Website collects information in several ways from different parts of our Website. When you engage in activities like creating an account ordering from the site, submitting an entry into a contest or sweepstake, posting to our reviews, ratings, or forums you will be required to identify yourself. Depending on the activity sharing personal information may not be required. In this instance we will make certain items required and others optional. It is at your discretion that you complete the optional fields; however transactions cannot be completed without the basic mandatory information.

The registration process requires certain private information to be given to make a purchase or participate in programs such as our Buyer's Club. Once you register you are no longer anonymous to the La Bicicletta Website as you will have a username enabling you to transact and use many of the incremental features of the website. In addition to registration we may ask you for personal information at other times. For instance, if you contact us , we may keep a record of that correspondence.

3. Is non-personally identifiable Information collected and used?

Non-Personally Identifiable Information is information that does not identify you as a specific end user. This may include items like the URL of the Website you visited before coming to our website, the URL of the website you visit after leaving our Website, the type of browser you are using and your IP address. We may automatically collect this information when you visit our Website through the use of electronic tools like cookies and web beacons or pixel tags.

We use Non-Personally Identifiable Information to troubleshoot, administer the Website, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized Third Party Service Providers and Advertisers to measure the overall effectiveness of our online advertising, content, and programming.

4. What are "cookies" and how they are used?

A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Depending on how you have configured your browser, when you visit our site we use cookies. Cookies are not required to shop on our site. We use cookies to assist with anonymous site traffic analysis, which includes tracking the time/date of visits, pages viewed, and referring URLs.

As part of the Website's customizable and personalized services, we may use cookies to store and sometimes track information about users for the primary purpose of improving the experience to you, the user, by improving the relevancy of promotions and product suggestions based on past buying behaviours and web navigation patterns.

There are simple ways to either refuse all cookies, or accept them each time they are offered. Consult your browser's help files for assistance on changing cookie settings or removing cookie files. If you choose to reject all cookies you will be unable to use those services of the Website that require cookies in order to optimize the service.

5. Will La Bicicletta release personally identifiable information?

La Bicicletta will not share, sell, rent, or trade your Personally Identifiable Information with other parties except as provided below.

If you place an order online, we only request the information needed to complete the processing of your orders and billing. We will only share the minimum required information necessary with outside shipping companies and credit card processing companies to bill, ship and complete your order. We may also use the information to contact you regarding your order.

We may share your Personally Identifiable Information with such Service Providers to fulfill orders, deliver packages, send postal or email, administer contests or sweepstakes, remove repetitive information on customer lists, analyze data, provide marketing assistance, provide search results and links, process credit card payments, operate the Website, troubleshoot, and provide customer service.

We may share your information for our Protection and the Protection of Others. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website; enforce or apply this Privacy Policy, our Website Terms of Use or other agreements; or protect the rights, property or safety of the Website, its Users or others.

La Bicicletta reserves the right to co-operate with local, national, or international law enforcement or other authorities in the investigation of improper or unlawful activities and this may require the disclosure of personal information. If such an investigation requires disclosure of personal information kept in our records, we may be required by law to cooperate. We also reserve the right to report improper or unlawful user activities on our site, which may require the disclosure of personal information relating to those individuals conducting such improper or unlawful activities.

6. How can I update or correct my personal information?

We strive to ensure that any personal information we retain and use is as accurate, complete and up-to-date as necessary for the purposes for which we will use it. We do not routinely update personal information unless necessary for these purposes. Nonetheless, if our records regarding your personal information are inaccurate or incomplete, we will amend that information at your request.

At La Bicicletta we believe that you should have the ability to access and edit the Personally Identifiable Information you provide us. You may change any of your Personally Identifiable Information by logging into your account and accessing the " my account " section of the site, sending us an email a privacyofficer@labicicletta.com . When emailing please indicate your name, address and email address, and what information you would like to update when you contact us.

At your request, we will provide to you a statement explaining the extent to which we hold personal information about you, and we will explain how that information has been used or disclosed by us.

We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on the Website.

7. What kind of security precautions are in place to protect the loss, misuse, or alteration of my information on the La Bicicletta website?

We use appropriate security safeguards to protect your personal information against loss, theft, and unauthorized access. Any personal information you provide to La Bicicletta is exchanged on a secure server. We use one of today's most advanced security systems, the Secure Socket Layers (SSL) protocol, to encrypt, or encode, information you send to us in the order process. The encryption process protects information, such as your credit card number, and billing and shipping information by scrambling it before it is sent from your computer. Only once we receive your information is it decoded, and we make all reasonable efforts to ensure its security on our own systems.

We do not reveal your credit card number when we confirm your order.

Other than administrator or other authorized personnel who have access to the La Bicicletta Website, you are the only person who has access to your personal information. Your user registration is password-protected to prevent unauthorized access. We recommend that you do not divulge your password to anyone. La Bicicletta will never ask you for your password in an unsolicited phone call or in an unsolicited email.

However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, La Bicicletta cannot ensure or warrant the security of any information you transmit to us or from our online services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Email is not a secure means to send personal information, as it is not encrypted. Hence, we strongly encourage you to use our secure ordering process when ordering online.

8. What choices do I have as a user in the collection and use of information?

As discussed above, you can always choose not to provide information, although it may be required to engage in certain activities on the Website.

9. Contacting us

If you have any questions regarding this policy please contact us.