We stand by our products, and that's why we offer an easy returns policy. If an item you ordered does not meet your expectations for any reason within 30 days of receiving it, no problem! As long as the item is in "as new condition", simply return it for an exchange or full refund- whichever suits you best. We want you to be a happy, long term La Bicicletta customer.
The only non-returnable items are nutrition (for health safety reasons), and custom orders. Custom orders are products specifically ordered or customized for you, such as custom painted bikes, personalized clothing, and wheelsets built to your specifications. These orders tend to be final but give us a call and we'll see what we can do for you.
So what do you do if you have a product you want to return?
- If you are near our store bring the product in for a full refund or exchange.
- If you are not near our store, package the product in the original packaging material and return it via regular Canada Post (or USPS) service, along with a completed Returns Form .
- Once we receive your return, as long as it is in "as new condition" we will credit the original payment method (credit card, Paypal, Interac online). Any returns that are in used condition or otherwise damaged may not be accepted.